FAQ

Product Related

What makes methylene blue so special?

Methylene Blue is a next-generation antioxidant that helps protect your skin from UV & DNA damage, premature aging, and cellular stress.
It has been shown in 18,000+ studies that it helps support collagen production, improve hydration, and even promote skin cell longevity by supporting mitochondrial health.

My skin is oily and acne-prone, can I still use your products?

Absolutely! All our creams are non-comedogenic and designed to support all skin types—including oily and acne-prone skins. Our Clear Skin Whipped Tallow Cream will help balance your skin's natural oil production and won’t clog your pores. Plus, it absorbs considerably quickly and leaves no greasy residue.

Do your products have a beefy smell?

Not at all. Unlike many tallow-based products that use many parts of the cow to render their tallow, our tallow comes from the cleanest part and has been wet rendered to the point where there is no smell. This extra step completely purifies the tallow, leaving it odorless, while maintaining all the key nutrients and benefits for your skin!

Our formula is gentle on sensitive skin because we don't adding artificial fragrance is a NO NO.

What makes your tallow special?

We use suet tallow, the cleanest and most nutrient-rich fat on the cow, ensuring better results for the skin. It is unmatched in quality, offering a luxurious texture and fluffy consistency, completely free from added scents.

We source exclusively from sustainable regenerative farms, where cows are 100% grass-fed, grass-finished, and ethically raised—because happy cows creates a superior nutrient profile.

Isn't seed oil bad for you?

Today’s widely condemned seed oils—such as canola (rapeseed), sunflower, soy, and corn—undergo extensive chemical processing, bleaching, and deodorizing. This industrial treatment introduces harmful substances, rendering them unsuitable for consumption. Additionally, these oils often contain high levels of polyunsaturated fatty acids (PUFAs) and an imbalanced Omega-6 to Omega-3 ratio, increasing their vulnerability to oxidation.

Black seed oil is an ancient, cold pressed oil, much like olive oil. Its gentle extraction method preserves beneficial compounds like thymoquinone, known for its antioxidant and anti-inflammatory properties.

Can Azuli help manage acne, psoriasis, eczema, and dryness?

Yes, our formulations specifically address most common skin conditions effectively calming irritation, restoring moisture, and strengthening skin resilience.

Is Azuli truly clean and free of greenwashing?

Absolutely! Our formulations feature science-backed, natural ingredients without essential oils, synthetic fragrances, or misleading claims. Every ingredient has a clear, beneficial purpose backed by dermatological science.

Can Azuli products replace my multi-step skincare routine?

Absolutely. Azuli's formulations combine powerful anti-aging, moisturizing, and barrier-repairing ingredients into a single step, ideal for on-the-go, daily usage. However, if you already have a skincare routine that works for you, we would recommend to use Azuli as the last step, as our oils will lock in the moisture and actives!

Are your products suitable for sensitive or reactive skin?

Azuli products are specifically formulated to soothe and strengthen compromised skin barriers, ideal for sensitive, reactive, or eczema-prone skin.
Even our Vitamin C cream has a safe dose of Vitamin C %.

Is Azuli safe for children?

Our products are toxin-free, hypoallergenic, and gentle enough for all ages, making them ideal for family use.

Why use an airless pump?

Our airless pump packaging prevents oxidation, contamination, and maintains the efficacy of potent active ingredients, ensuring each application feels fresh and luxurious.

Is it travel safe?

Yes, our 2-layer UV protecting packaging is designed for secure and convenient travel, ensuring no spills, leaks, or contamination even on frequent flights.

However, please store it in room temperature, out of the sun, since we don't use any added preservatives or chemicals.

What do I do if it has melted?

Try to store it in room temperature or in a cool area, since all our formulas are oil based they can melt in really high temperatures.

If it does happen, put it in the fridge for a while and it's ready to use! You may take a step further and even rewhip it! Otherwise, we are also happy to send in a new one, just contact us within 30 days of purchase.

Shipping Info

How long will it take to get my order?

Orders are processed and shipped Monday through Friday, excluding holidays. Most orders placed before 12PM PST go out the same day, but processing can take up to 2-3 business days.

You'll receive an email with tracking details once your order ships.

Note: Tracking updates may take a few hours to appear after the label is created, depending on the carrier.

How much does shipping cost?

New customers get FREE shipping for their first purchase!

Standard Shipping is available for most domestic locations (3-4 business days after fulfillment) for $6.95. Standard Shipping is free for all orders over $45 within the continental USA (does not apply to Priority Shipping Methods).

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Do you ship internationally?

At this current moment, we don't ship internationally. All orders can only be shipped within the US.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Return Policy

What is your return policy?

Please use the free sample we have provided first as a trial tester. If you are unsatisfied with it, please return the full jar intact (with the seal still on).

If you have any questions, contact us (include your order number please) within 30 days of receiving your order, and we'll help you out ASAP.

You may also read our return policy for further details.

Can I cancel or change my order?

Please contact us immediately. If we haven't yet processed your order, we will do our best to try to accommodate changes to your orders.