Refund policy
If something isn’t quite right, we’re here to help.
Return Eligibility
- Returns must be initiated within 30 days of delivery. Please use the sample first to test if you like it.
- The purchased product must be unused, unopened, and in their original packaging.
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We do not accept returns on opened or used skincare products due to hygiene and safety regulations, so please test out the sample first.
How to Start a Return
- Email us at azuliskin@gmail.com with your order number and reason for return.
- If eligible, we’ll provide you with return instructions and the return shipping address.
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Once we receive and inspect your return, we’ll issue a refund to your original payment method (excluding original shipping fees, if any).
Note: Customers are responsible for return shipping costs unless the return is due to a product defect or fulfillment error.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 30 days of delivery at azuliskin@gmail.com with your order number and a photo. We’ll make it right!
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